Documentation FAQs
Common questions about setting up and using OptoGlide, answered directly.
How long does it take to set up a new workspace?
Most teams complete initial setup, brand guidelines, team invitations, and a first generated asset, within a single afternoon. Enterprise workspaces with multiple brands or complex approval workflows typically take one to two weeks with support from our customer success team.
Can I migrate existing brand assets into OptoGlide?
Yes. Logos, color palettes, font files, and existing templates can be uploaded directly into Brand Studio during setup. Larger asset libraries can be bulk-imported via the API or with assistance from our onboarding team.
What happens to my content if I downgrade or cancel my plan?
Your Creative Asset Library remains accessible in a read-only state for 90 days after a plan downgrade or cancellation, giving you time to export anything you need. Generation and editing features are restricted to your new plan’s limits immediately.
Can I use OptoGlide without connecting any third-party integrations?
Yes. All core generation, brand governance, and asset management features work fully without any third-party integrations connected. Integrations are optional conveniences for syncing with tools you already use.
Who do I contact if I find a bug or have a feature request?
Use the in-app support widget, or email support@optoglide.ai. Enterprise customers with a dedicated customer success contact should reach out directly for faster routing.