Understanding Your Invoice
How to read your OptoGlide invoice, including plan charges, usage overages, and how to update billing details.
What appears on your invoice
Your monthly or annual invoice includes your base plan charge, any usage overages, such as video generation beyond your plan’s monthly allotment, and prorated charges for mid-cycle plan changes or added seats.
Understanding overage charges
Startup and Growth plans include a monthly allotment of generated videos. Usage beyond that allotment is billed per video at the rate listed on your plan details page. Enterprise plans are typically structured with custom usage terms rather than per-unit overages.
Updating billing details
Workspace administrators can update payment methods and billing contact information under Workspace Settings > Billing. Changes take effect on the next billing cycle.
Requesting an invoice copy
Past invoices are available for download under Workspace Settings > Billing > Invoice History. If you need a copy sent to a different email for accounts payable purposes, add that address under Billing Contacts.
Disputing a charge
If you believe a charge is incorrect, contact support@optoglide.ai with your invoice number and a description of the discrepancy. Billing disputes are typically resolved within five business days.